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dcutd7's avatar
dcutd7
Rising Newcomer
10 days ago

Temporary Suspension upscaled to a permanent ban without any following issue

Recently got banned for allegedly undertaking 'balance transferring' which is alarming considering I packed TOTS Haaland and Van Dijk within the same rewards series amassing me 10 million coins in total and after the recent weekend series (bundesliga) I decided to sell my team and got suspended for allegedly undertaking 'balance transferring' which is comical, and while approaching advisers they are unwilling to tell me what resonates with balance transferring and evading my concerns although I have underlying evidence to underpin my claim. This situation has been comical to me as I have been an active consumer of EA game series, especially FIFA, for the past decade however their handling of this situation has been nothing short of poor. Below is the email issued to me that it is a temporary suspension spanning 4 weeks, however according to the official website it is a permanent ban although I have not been issued a follow up email

 

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1 Reply

  • xxdanmwxx's avatar
    xxdanmwxx
    Seasoned Adventurer
    10 days ago

    Hello there friend I am sorry to hear that you are going through this frustrating and unfair punitive action against you, I myself and many others find ourselves in a similar predicament. You can appeal your ban but in my personal experience the appeals systems will get you nowhere.

    What I would recommend that you do is (depending on where you live I am in the U.K. other countries might have different rules, laws and consumer rights so it’s worth checking)

    If you haven’t requested your data yet I encourage you to do so.

    Go on that link and “Request my ea data”

    https://help.ea.com/da/customer-care/

    Ask them for a Data Subject Access Request, under the General Data Protection Regulation (GDPR). Request all the data that has been used for the ban and for rejecting your appeals.

    Looking at the data protection act it mentions:

    You also have rights when an organisation is using your personal data for:

    • automated decision-making processes (without human involvement)


    I think this applies to us as their automated ban system is doing exactly this

    Here’s more interesting information we can use:

    AI and automated decisions: If you’re concerned about how AI or algorithms have been used to make decisions about you, you have the right to request meaningful information about the logic involved.

    You can also write a formal letter of complaint and send it to EA Headquarters where you live, use a recorded delivery method that requires a signature. Address it to their legal team.

    If you have done nothing wrong you have consumer rights, in my honest opinion they make it extremely complicated and frustrating so that we just give up.

    There is another thread in the ultimate team section titled transfer market ban / U.K. rights I would recommend having a look at it for more information.

    For guidance on writing a letter of complaint you can do a search for something like: legal services ombudsman formal letter of complaint template

    All the best to you I hope things are resolved in a just manner in your favour

     

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