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jay999pro's avatar
jay999pro
Rising Novice
2 hours ago

Can't connect to ultimate team

I have been trying to connect to ultimate team for two days but it keeps showing connecting to ultimate team is not possible at the moment. You will now be returned to the main menu. I need a quick solution i have tried everything but this **bleep** won't work this is unacceptable

[Changed title for clarity - CM]

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hey jay999pro​,

    I have a few questions for you, if that's ok:

    1. What platform do you play on?
    2. You mention that you've tried everything. Could you be a little more specific so I don't recommend something you've already done?
    3. Were you able to connect to Ultimate Team without any issues before two days ago?
  • jay999pro's avatar
    jay999pro
    Rising Novice
    2 hours ago

    Thank you for the quick reply

    1. I am on pc
    2. I tried changing my wifi and reinstalling and repairing the game
    3. Yes i was able to connect to ultimate team smoothly for the whole year till the last two days 
  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    jay999pro​,

    Thank you for those answers! The good news is that I still have a few steps I can recommend.

    Can you try going into your team via the companion app and deleting your squad? Not the players themselves! Just the squad. It sounds odd, but I've often seen this solve the issue for other players.

    If that doesn't work, can you try using the steps in this article to delete potentially corrupt files within your game? I know you've done a reinstall but these files are often seperate.

    Are you having issues in other online modes too, by the way? Or is it specific to UT?

  • jay999pro's avatar
    jay999pro
    Rising Novice
    43 minutes ago

    I have tried deleting it's not working and it's only ut still not working

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