Ultimate Team, Rivals
Dear EA Support Team,
I would like to report long-standing issues I am experiencing in FC Ultimate Team – Rivals mode on PlayStation 5. I am currently in Division 7, however progressing to Division 6 feels practically impossible due to severe gameplay inconsistencies.
My experience is the following: after managing to win 1–2 matches—often with significant effort—I then lose 4–5, sometimes even 6 matches in a row. During these losing streaks, I often cannot even reach the opponent’s penalty area, while the gameplay clearly seems to favor the opponent (pass accuracy, rebounds, goalkeeper reactions, player movement). This effectively blocks progression and removes the feeling that improvement is based on player skill.
I would also like to emphasize that my actual skill level does not reflect my Rivals results. I regularly play private matches and friendly “tournaments” with friends who are in the Elite Division, and I am often able to beat them. Because of this, I find it difficult to believe that my Rivals experience is purely the result of a lack of skill.
Additionally, player statistics frequently behave inconsistently. On multiple occasions, a 97 PAC special card player of mine has been easily caught by a 79-rated gold player with 74 PAC, which contradicts the logic of the displayed attributes.
I would also like to point out that I am an active paying player. I regularly purchase FC Points—often multiple times per month—in order to improve my squad with better players. However, the current gameplay experience makes it feel as though these investments do not translate into fair or meaningful in-game advantages.
This is especially disappointing, as I previously truly enjoyed this game. If these issues persist, I am seriously considering not only stopping further spending, but also completely giving up the game and not purchasing future EA FC titles.
I would like to ask whether these issues are known, and if any fixes or clearer, more transparent explanations are planned regarding Rivals matchmaking and gameplay mechanics on PS5.
Thank you for taking the time to review my feedback.
Kind regards,