Unable to access ultimate team

Hey rimflops​,

There are two steps I'd like you to try, if you could. 🙂

1. Can you try the steps in this article to delete any potentially corrupt or damaged files within the game itself?
2. Can you open up your team with the companion/web app and delete your current squad? Not the players themselves! Just the squad.

Let me know if that helps!

Thanks for the suggestions.

I’ve already completed both of these steps, including deleting squads via the web app and following the file reset guide.

The issue persists — Ultimate Team is still inaccessible on console, while web app and other modes work normally.

This appears to be an account/session issue rather than local data.

Can this be reviewed or escalated for a backend check?

rimflops​,

There are a few more steps that are worth trying, as it could still be a local issue. Just to check, what platform do you play on?

I’m on PlayStation.

This is not a local issue — I can access Ultimate Team on the web/companion app, and all other online modes work on console.

The issue is only Ultimate Team on console and has persisted for 48+ hours.

I have already followed all troubleshooting steps (cache clear, reinstall, squad deletion, etc.) with no change.

This appears to be a stuck Ultimate Team session/account-side issue following the outage.

Can this please be flagged for a backend/account-level review?