Forum Discussion

wsshry111's avatar
wsshry111
Newcomer
12 hours ago

Wrongful Ban - Case #235299103

My FC26 account was banned at 10:00 AM on Jan 16, 2026, with case #235299103 stuck in "Waiting on Studio" for over 5 days (no updates).（Platform: PC） As a loyal FC player since 2024, I had no violations: I bought 85+ gold cards via the FC26 web app for SBC, checked UT mission requirements briefly, then exited to play Career Mode until the ban.

The ban stopped me from joining the TOTY event (I planned in-game purchases for it). I tried to follow up via EA Help, but the "Next" button is unresponsive when resuming the case (technical issue). My account used a fixed public IP (no abnormal logins), and all operations are traceable in the backend.

Please prioritize reviewing my case #235299103,  lift the wrongful ban . 

Thanks for the prompt resolution!

matches

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    You should have had a response by now. Try submitting another dispute. Normally, you'll receive a response within several days.

  • Forza84BG's avatar
    Forza84BG
    Newcomer
    4 hours ago

    Mission impossible I have a similar case but without buying anything, my account was simply hacked and the hacker violated the rules and I got banned. My story is from more than 3 months ago and the only thing I managed to do was get my account back and get a ban on my account but the ban in the game has been sitting there for 3 months now. I have an appeal filed on 24.11.2025 as of today 23.01.2026 the appeal is sitting on hold in the studio and there has been no response either positive or negative for the 3rd month now.....EA support is scandalous. They don't care about us, the users, the fans, the sponsors, I've been playing FIFA since 1997. I bought FC 26 on pre-order and haven't played it yet because I'm banned for something I didn't do. 0% support from EA. Who cares.............

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hi there. We're not able to help with bans over the EA Forums. Terms of Service will evaluate your dispute and respond within several days. Please watch your email. More information on bans can be found in this article. Thank you.

Featured Places

Recent Discussions