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Vieux12's avatar
Vieux12
Newcomer
4 days ago

device suspended

Hello EA Support,

When I try to open Football Ultimate Team in EA SPORTS FC 27 on my PlayStation 5, I get the message "Device Suspended: This device has been suspended from Football Ultimate Team."

This must be a mistake: I have never played Football Ultimate Team. I have never used any third-party software, never bought or sold coins, and never shared my account.

My details:

- EA account email / EA ID: [edit: email address removed]

- Platform: PlayStation 5

- Game: EA SPORTS FC 27

Could you please check the suspension on this device and tell me the reason for it? Since I have never used FUT, I kindly ask you to lift it.

Thank you for your help.

discussion
esports
playstation

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Vieux12​ 

    Ban appeals are not handled via the forums. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

    How do I appeal a ban

    Thank you. EA_Barry.

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