Can’t connect to online servers on PS5

Can't connect to ultimate team since the day before yesterday. Yesterday night has a short period of success but now failed again.

Same issue here on PS5. FC 26 works on the same console and network, FC 27 doesn’t.

Every time I launch FC 27, it fails to connect to my EA account, and trying Ultimate Team or Rush gives the same thing:

“You have lost your online connection. Check your home network. You will not be able to access FC’s online features until you can reconnect to EA Servers.”

No error code.

I captured my PS5’s network traffic to check whether it really is my home network. It isn’t:

• No DNS failures. Every EA lookup resolves normally (spring25.client.blazeredirector.ea.com, qoscoordinator.gameservices.ea.com, accounts.grpc.ea.com, and others).
• No dropped connections. The connection to the EA game server stays up the whole time, with no resets or retransmissions, including at the moment the error appears. QoS pings to around 17 EA servers are answered with negligible loss.
• FC 27 stops right after EA account sign-in. It connects to accounts.grpc.ea.com, makes its first sign-in calls, and then never contacts any of the services that come after sign-in. There’s no eafc27.service/content lookup, no Ultimate Team servers, no stats or friends services.
• FC 26 continues past that point. Same console, same network, same EA sign-in server, a few minutes later: within seconds of sign-in it loads eafc26.service.easports.com, fcas/utas (Ultimate Team), stats, friends and so on, and everything works.

Already tried: full console restarts, turning off my VPN, and confirming FC 26 connects fine. So the “check your home network” message is misleading in my case: the connection never drops. FC 27 just stops after sign-in.

I’ve attached a packet capture of FC 27 failing. Sign-in to accounts.grpc.ea.com happens at about 12:03:04 WIB (UTC+7) on 31 October, and no FC 27 online services are ever requested afterwards. I also have a capture of FC 26 working on the same console and network, which I can share if useful.

Please fix otherwise I'll request for a refund ASAP.

Hi everyone,

Thank you so much for giving those initial troubleshooting steps a try and for sharing your updates with us. I am truly sorry to hear that the basic steps haven't resolved the connection issues you are experiencing on PlayStation 5 with EA SPORTS FC 27.

Since you mentioned you can enjoy other EA titles like EA SPORTS College Football 25 or FC 26 without any trouble, and the Web App is working perfectly fine, this suggests your EA Account status and general network are in good shape. Given this is specific to FC 27, we should look into some advanced steps that focus on console licensing, network routing, and server-specific ports: 

• Restore PlayStation 5 Licenses:
  Sometimes local license credentials can get desynchronized after updates, which prevents a specific game from completing its security handshake with our servers.
  • To do this: Navigate to Settings > Users and Accounts > Other > Restore Licenses. Select "Restore" and wait for the process to complete, then restart your console.
• Synchronize System Time:
  If your console's internal clock is even slightly out of sync with the internet servers, secure connection certificates (SSL) can fail.
  • To do this: Navigate to Settings > System > Date and Time. Ensure "Set Automatically" is turned on, and manually select "Sync Now" to force-update the time.
• Test with a Mobile Hotspot (Cross-Testing):
  • Try using your phone's cellular data to set up a personal hotspot (4G or 5G), and connect your PS5 to it. If the game successfully logs in, it tells us that your home broadband provider (ISP) is facing specific routing blocks to our FC 25 nodes.

If you've gone through these steps and still find yourself staring at that "You have lost your connection" screen, please reply here and let us know. 

Thank you so much for your patience, understanding, and collaboration while we work through this together. We want to get you back on the pitch as quickly as possible.

Hi everyone,

Thank you all for taking the time to try the steps provided earlier and for coming back to the forums to let us know. We really appreciate your feedback and cooperation.

EA_Salmon​ ,

Please help as all step that given still cannot solve the problem

I have had the same problem for the past 4 days

It kicks me out of seasons and ultimate team

Literally tried everything! I just re downloaded and re installed the game but same issue

Do you still have this problem?

I can also access the EA Web App with no issues. 

I also attempted to login using a different account and the problem still occurred. 

Just tried all three steps as well as clearing my PS5s cache in safe mode and still having the same issue. Other online games are working fine, even other EA titles like CFB 27 as well as FC 26. 

Hi jtvaughan​,

Thanks for reaching out and for the detailed information. I'm sorry to hear you're running into that error on your PS5.

I recommend trying some basic connection troubleshooting steps, which can often clear up these kinds of issues.

• Power cycle your network: Unplug your modem and router for about 60 seconds, then plug them back in.
• Use a wired connection: If you are using Wi-Fi, try connecting your PS5 directly to your router with an Ethernet cable.
• Change DNS settings: You can try changing your PS5's DNS settings to a public DNS, like Google's (8.8.8.8 and 8.8.4.4).

We have a full guide with more detailed steps you can take to troubleshoot connection problems on PlayStation here:

Troubleshoot your connection to EA games

I hope this helps you get back into the game.