Connectivity to ultimate team

Ultimate Team on PS5

Hello EA Support,

I have completed all the suggested troubleshooting steps, including:

• Reinstalling FC 27.
• Testing both home Wi-Fi and mobile hotspot.
• Changing DNS to Google DNS.
• Restoring PS5 licences.
• Checking PSN and PS Plus.
• Clearing my active Ultimate Team squad and creating an empty squad.

My EA Web App and Companion App are working perfectly. I can manage my Ultimate Team squad and players without any issues.

The game connects successfully when I use mobile data, but fails immediately when I switch back to my home internet.

Even EA SPORTS FC News cannot load.

Other EA online games work perfectly on my home internet.

Please escalate my case to the technical team for further investigation. I believe this may be a game-specific connectivity or network-routing issue.

I would appreciate an investigation rather than another standard troubleshooting checklist.

Thank you.