EA SPORTS FC 27 – Online Friendlies Disconnects When Selecting Real Madrid (PS5)

Dear EA Sports Support Team,

I am contacting you to report a persistent and very specific issue in EA SPORTS FC 27 on PlayStation 5.

Problem Description:

Whenever I select Real Madrid in Online Friendlies against a particular friend using Online Squads, the match disconnects immediately upon entering the stadium, before kickoff.

The issue is consistently reproducible and only occurs under these specific conditions.

Important Details:

Both players are using PS5.

Both players have NAT Type 2.

Both players are using the latest game version.

I can play against this friend normally when selecting any other team.

My friend can select Real Madrid and play against me without any issues.

I can use Real Madrid against other online opponents without any issues.

If both of us select Real Madrid, the match still disconnects.

Using Custom Squads instead of Online Squads works perfectly, including when I select Real Madrid.

The issue occurs regardless of which player sends the invitation.

Troubleshooting Steps Already Attempted:

Reset all squads and downloaded the latest squad updates.

Deleted the local "Squads 1" file.

Deleted the "Online Squad" file and downloaded it again.

Deleted the "Online Squad Customisations" file.

My friend also deleted and re-downloaded his Online Squad file.

Restored Real Madrid's default formation and tactics.

Restarted the game.

Tested invitations initiated by both players.

Confirmed both consoles are running the same PS5 game version.

Tested Real Madrid against Real Madrid using Online Squads.

Unfortunately, none of these steps resolved the issue.

Error Messages Received:

Initially:

"We have detected your squad file does not match that of your opponent."

After deleting and re-downloading the squad files:

"You lost your connection to your opponent."

Both error messages resulted in the match being disconnected immediately upon entering the stadium.

Request for Investigation:

Since the issue only occurs when I select Real Madrid against this specific friend using Online Squads, I suspect a possible squad synchronization issue or a bug affecting Online Friendlies.

Could you please:

Confirm whether this is a known issue?

Investigate whether there is a synchronization problem between our EA accounts or online squad data?

Provide a solution or workaround that has not already been attempted?

Confirm whether this issue is being investigated for a future game update?

I have screenshots of both error messages and can provide them if needed.

Thank you for your assistance. I look forward to your response.