FC 27 UT: Disconnects w/ 5 minutes since 21–22 October — PC and PS5 reports
Hello EA team,
Since 21–22 October 2026, Ultimate Team has been effectively unplayable for me. I play on PC through the EA app, using a wired Ethernet connection. Within approximately five minutes of entering UT, I receive a connection error and get kicked out. This happens both during matches and while simply browsing the menus.
Troubleshooting has not resolved the issue
I have followed EA’s connection troubleshooting guide and tried the solutions in this YouTube video. DNS changes, renewing my network connection, and EA app repair attempts have not resolved the problem.
I have tried the troubleshooting recommended to me so far, but the same disconnects keep happening. Being repeatedly directed to the same basic troubleshooting pages is not moving this issue forward.
EA’s own Connection Quality Report
My attached EA Connection Quality Report shows the following averages across 41 matches:
Connection Score: 95/100 — “Great” | Ping: 16.56 ms | Jitter: 1.05 ms | Packet loss: 0.02% | Connection: Ethernet
The latest match shown ended on 21 October 2026 at 23:43, with a connection score of 99/100 and 0% packet loss.
I understand these are historical match measurements and do not conclusively identify the cause of the current disconnects. However, they should be considered alongside the fact that I am also being disconnected from UT without even entering a match.
Related reports and affected players
- hunter2003philip hunter2003philip
- cweluch7730 cweluch7730
- BEREDZIAK88 BEREDZIAK88
- farisrafian28 farisrafian28
- iambibs1 iambibs1
FC 27 PC – Repeated EA server disconnects, lost 2 FUT Champions matches
- oOfmii — PS5 report oOfmii
Persistent Mid-Match Disconnects on PS5
- CHARRUA1974 CHARRUA1974
Other affected players: Shannenz92 , juancarlosh333, FMiranda77. Please share your platform, when the issue started, and whether it is still happening.
What I am asking EA to do
I am not claiming that every linked report necessarily has the same underlying cause. However, similar symptoms across different players and platforms warrant an investigation into EA/Ultimate Team services, session handling, and connectivity to EA’s infrastructure, rather than repeatedly assuming the problem is each player’s home network.
The timing appears to overlap with the reported 21 October maintenance and the Season 2 transition. Could you investigate whether either is related? This is a possible connection, not a confirmed cause.
Please escalate these reports to the technical/network team, investigate why UT sessions are being terminated, and consolidate related reports into a tracked issue. Please also clarify what additional logs or information you need, whether an investigation is underway, and whether there is a verified workaround.
I have been unable to play properly for almost a week. I am asking for a substantive technical investigation and a clear status update—not another link to the same troubleshooting guide.
