PS5 - Kicked out at end of every match = fake abandon, objectives blocked

Hello,

I am reporting a blocking bug on EA SPORTS FC 27 (PS5, Ultimate Team). I can no longer play normally.

CURRENT PROBLEM: at the end of every match, in Rivals, Rush and the French-language "Clash d'équipe" mode, I am disconnected from Ultimate Team with the message (game in French): "Les serveurs EA ne peuvent traiter votre demande. Veuillez réessayer ultérieurement" (= "EA servers cannot process your request. Please try again later"). When I reconnect, the game tells me I abandoned the match.

CONSEQUENCES: the match is counted as a loss by abandon, even when I won. I lose credits, my objectives no longer progress, and I get a penalty on the following matches.

TIMELINE:

1) From the start I had a bug on the objective "Menace sur les ailes" (score 1 goal with a left midfielder in 3 different matches). At the end of each match the objective is reset with the exact message: "Nous avons ajusté votre progression d'objectif en raison d'une incohérence avec la validation du serveur" (= "We adjusted your objective progress due to an inconsistency with server validation").

2) I contacted EA support about this objective.

3) Last evening, right after this contact, the disconnection bug appeared and now happens at the end of EVERY match.

WHAT I TRIED: full restart of the box and the PS5, and a wired Ethernet cable. The bug persists. Nothing reported on Downdetector.

SUPPORT ANSWER: the agents say they cannot change match results, give back points or remove the penalty. I asked them to escalate to the technical team.

This looks like an account-side or server-side issue, not my connection. Could EA please escalate and check my account, and correct the matches wrongly counted as abandons?

Other players: if you have the same problem, please reply with your platform and the exact error message.

Thank you.