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0554223783's avatar
0554223783
Newcomer
13 hours ago

PS5-disconnected from Rivals, browsing Objectives

I play FC 27 Ultimate Team on PS5. I keep getting disconnected from Rivals matches, often after the first half. It also disconnects while I’m browsing Objectives. The game says the network connection was lost and returns me to the menu. I cleared the PS5 cache, but the issue continues. Please help.

[CM edit: title]

playstation

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hi there,

    I’m sorry to hear that you’re experiencing repeated disconnection on PS5.

    Please start by working through the steps in our Troubleshoot EA SPORTS FC™ connection issues guide to see whether they help stabilize your connection.

    If the disconnects continue, could you also provide the following details?

    • Gamertag/Usernam
    • Platform
    • Approximate date and time of the most recent disconnect, including your time zone
    • Connection type: wired or Wi-Fi
    • Internet Service Provider (ISP)
    • Country/region
    • Exact error message you receive, if any

    Thanks!

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