PS5-disconnected from Rivals, browsing Objectives

Hi there,

I’m sorry to hear that you’re experiencing repeated disconnection on PS5.

Please start by working through the steps in our Troubleshoot EA SPORTS FC™ connection issues guide to see whether they help stabilize your connection.

If the disconnects continue, could you also provide the following details?

• Gamertag/Usernam
• Platform
• Approximate date and time of the most recent disconnect, including your time zone
• Connection type: wired or Wi-Fi
• Internet Service Provider (ISP)
• Country/region
• Exact error message you receive, if any

Thanks!

Hi, thanks for your reply.

PSN ID: hythm__919
Platform: PS5, PS5 version of FC 27
Connection: Wi-Fi
ISP: STC
Country: Saudi Arabia
Time zone: UTC+3

The disconnections happen every day, whenever I play. I don’t have the exact time of the most recent disconnect.

The PS5 version kicks me out of Ultimate Team after about 10 minutes, whether I’m playing Rivals or browsing Objectives. The PS4 version works normally on the same console and connection.

I cleared the cache, reinstalled the PS5 version, and confirmed that the game and system software are up to date. The issue continues.

The error says the network connection was lost and online features are unavailable. Please investigate why this happens only on the PS5 version.

I need an actual response from support. “Contact Us” keeps sending me back to help articles, with no live chat, phone number, or confirmation that a support case was created. What is the point of calling it “Contact Us” if I can’t contact anyone?

I’ve already provided the details you requested, cleared the cache, and reinstalled the game. The PS5 version still disconnects me, while the PS4 version works.

This is extremely frustrating. Please escalate my issue or give me a working way to reach an EA advisor.

In have the exact same problem, it's already day 5 without a solution or even direct contact with someone that  can look into the problem. Been unable to play the game for 5 days 

Thanks for getting back to me. Reports from your region are currently being tracked here, and the information you’ve shared has also been passed along to the team.

Kuwait / Middle East: FC 27 ping increased by ~30ms for multiple player | EA Forums - 13728772

This happens to me around every couple of games. I can be winning 3-0 and it will boot me out. Same here, wifi is good & stable. 

This is after any updates of 1.0.4

Hi, your report may be related to this known issue. However, this appears to be a different issue from what the OP described.