Sky broadband issues

Since fut birthday last year. We at sky as a total have struggled to connect to your servers. You blamed the broadband we spoke to the network said its your issue. Got a vpn guess what still no good connection. Then the absoulte cheek of one of your community managers seek another broadband. No mate we won't this is down to you guys to fix. Fc 26 was horrendous due to the sky issue and guess what its back for another year. I thought man if I pay for this surely this won't be an issue no to the surpirse of absoultely no one you haven't fixed it. To call it a joke is an absoulte understatement. Needs fixed ASAP.