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kazah60's avatar
kazah60
Newcomer
15 hours ago

Twitch Drops Unable to claim rewards despite EA and Twitch accounts being linked

 

 

Hello,

 

I'm experiencing the exact same issue with FC 27 Twitch Drops.

 

My EA and Twitch accounts are correctly linked. Both platforms confirm that the connection is active and display the correct accounts.

 

I have:

 

- Unlinked and relinked both accounts.

- Verified that the correct Twitch account is connected to EA.

- Confirmed that the correct EA account is connected to Twitch.

- Successfully watched the eligible streams and completed the required watch time.

 

However, when I try to claim my rewards, Twitch does nothing or continues asking me to connect my EA account.

 

The watch time is correctly registered, but I cannot claim my rewards.

 

This appears to be a linking validation issue between EA and Twitch.

 

Could EA please investigate and fix this issue before the Drops expire?

 

Thank you.

playstation

9 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hi there,

    Thanks for reporting this, and I'm sorry to hear that you're having trouble claiming your Twitch Drops despite having your accounts linked.

    Our team is currently investigating reports that Twitch Drops for the FC Pro Open Global Qualifier are not working, and we'll provide an update when more information becomes available.

    You can follow the latest updates through this FC Direct announcement.

    We appreciate your patience and understanding while this is being investigated!

  • Kelss247_'s avatar
    Kelss247_
    Seasoned Novice
    5 hours ago

    Same here this is a joke, there’s always something if the gameplay was good I wouldn’t mind as much but they can’t even sort that out 

  • JakeWilkoh's avatar
    JakeWilkoh
    Rising Novice
    11 hours ago

    I have my Ea and Twitch account linked and every time I try to claim my rewards for watching a hour of the recent tournament i don’t receive them. I should have received 2 packs but it won’t give me my rewarded. As you can see at 10:06 I claimed the rewards at 10:07 it’s giving me the option to claim again. 

    also any updates on when I should receive my season pass for pre order as I never got it in the first season and I have had to purchase season 1 and 2 now or will I be compensated for this issue? 

  • MTokkie's avatar
    MTokkie
    Rising Newcomer
    15 hours ago

    After watching the EA live on twitch for an hour. I could claim the rewards. But after clicking on “claim” the rewards don’t show up in my FUT. 
    When I went back to twitch, i still needed to claim them.. whats the issue here?

  • TheAltug's avatar
    TheAltug
    Rising Novice
    19 hours ago

    Subject: Unable to Claim Twitch Drops – Account Linking Error

    Hello EA Support Team,

    I watched the EA SPORTS FC 27 Twitch Drops campaign and received the rewards. They are visible in my Twitch Drops inventory.

    However, when I click the "Claim" button, I am asked to link my game account. When I click "Link Account", I receive a message saying that my account is already linked.

    Although my EA account is already connected to Twitch, I cannot claim my rewards because the system keeps asking me to link my account again.

    Could you please investigate this issue and help me claim my Twitch Drops rewards?

    Thank you for your assistance.

    Best regards,

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