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Our Terms of Service team has completed a third review of the action taken on your EA Account following your new appeal, taking into consideration the information provided in both this and your first two appeals. As a reminder, each appeal is individually reviewed by a trained member of our team before a decision is reached. We do not use AI or large language models to make decisions on appeals.
Decision on your appeal
After carefully reviewing your appeal, I have confirmed that the penalty on your account for cheating in EA SPORTS FC 27 was applied correctly and should remain in place.
Cheating includes but is not limited to: exploiting or related behaviour (e.g. using unauthorized or modified hardware or software, modifying game data, farming, taking advantage of exploits or bugs, misusing game mechanics, buying or selling in-game currency or items through unauthorized means, win trading or collusion, account sharing, smurfing, etc).
Cheating includes both engaging in prohibited conduct and attempting to do so. This includes having unauthorized software active during a game session, regardless of whether it resulted in an advantage during that specific game session.
To protect our players, game services, and anti-cheat efforts, EA does not disclose specific information about our detection methods, investigation processes, or the evidence used to support account actions. We understand this may be frustrating, but this approach is necessary to help protect the integrity, security, and fairness of our games and services.
I’ve been rejected three times, and I keep getting the same automated response. All I did was buy and sell a silver card for the gallery task it’s unbelievable and I can’t find anyone to actually talk to about this. Please help me. |
