The game won’t start

Hi there. Sorry to hear you're having trouble launching the game. Could you tell us exactly what happens when you try to start it? For example:

• Does the app crash immediately?
• Does it get stuck on the loading screen?
• Do you see any error messages? If so, what do they say?
• What device model are you using, and what version of Android/iOS is installed?

In the meantime, please go through the troubleshooting steps in this guide and let us know whether any of them helped:

Mobile Troubleshooting Guide