Forum Discussion

Rising Newcomer

1 month ago

Solved

Account blocked

My account has been blocked for about two days now, and I haven't done anything wrong. I request that the relevant authorities review my account.

freezing

EA_Lanna
1 month ago
Hi 23bmol30wo2x,

Sure thing. Here's how you can send in an appeal to have your ban looked into:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

4 Replies

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EA_Lanna
Community Manager
1 month ago
Hi 23bmol30wo2x,

Sure thing. Here's how you can send in an appeal to have your ban looked into:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna
w7ugamcvppt3
Rising Newcomer
1 month ago
Hi EA.. so yesterday my fcm acc got suspended for no reason and when im gonna get unsuspended..I did nothing wrong but y'all banned me for nothing..I am requesting that my acc will be unsuspended or give a date when yall will unsuspended my account...thank you for ur time.
Fc acc ----ihateloadsheding
m95anrnptstj
Seasoned Newcomer
1 month ago
My account has been banned. How long will the ban last approximately?
EA_Lanna
Community Manager
1 month ago
Hi m95anrnptstj,

We won't know from the EA Forums, but in the quote above, I shared this from our EA Help article:

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna