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dhruweeeeee's avatar
dhruweeeeee
Seasoned Rookie
18 hours ago

Account log in failed

Hello EA, 

I had uninstalled the game for a few days and after the update when I tried to log in again to my main account there was no option to log in through ea account instead it directly got connected to my play games account and I got logged in into my 2nd account. But I still can't log in my main account.

How to log in like before the update through my ea account.

My account ID is [ID removed by CM, to protect your personal information. EA_Claus]

Please help.

Thank you.

android

2 Replies

  • dhruweeeeee's avatar
    dhruweeeeee
    Seasoned Rookie
    16 hours ago

    No i reinstalled the game but it just asks for the date and directly opens into my 2nd account. While in the game as i have already linked my 2nd account to my 2nd EA account no option of login is coming. 

    Please help.

    My original account's uid is 1061332598180528128

     

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hey dhruweeeeee​,

    Please reinstall the game once more. Once you're back in the game, from the settings menu, select the option to link to your EA account, following this guide.  If that's where your main account progress was saved, you should be able to load it up again.

    Let us know if you run into an error when signing in with your EA Account from the settings menu, and what exactly happens.

    A photo of the error message you get, or of the settings menu in the game if you don't see the option to log in with an EA account, might help figure out what else could be causing this. 

    Let us know how it goes when you can.

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