App suddenly crashing mid-match

I think the problem is coming from the commentary files, I can play the game without crashing if I didn't download any of the commentary, or have it turned off. But yeah, Ever since the last update of the game, everytime I start a play, whether it's an vs. AI or a DR game, it crashed mid game. Hoping that this would help, I got another device on iPhone11, game works perfectly with everything.

I posted a reply yesterday, but it seems to have gone missing. In the meantime, I’ve experienced yet another crash just moments ago and this time in Manager Mode of all things. I’m kind of beyond disbelief at this point, as there doesn’t appear to be an end in sight.

I run the app on a 9th generation iPad and I generally update the OS as soon as a new version comes out. I just loaded iOS 18.4 yesterday and that has not resulted in any change (indeed, now I’ve experienced a crash in a game mode that was giving me no problems before, lol!). I’m now in the habit of clearing my cache just about every day in the vain hope that maybe it will cut down on the frequency of my issues. Don’t know what else to do at this point. I’m not really inclined to buy a new device over this, so if EA can’t figure out what’s going on (and I’m not even certain that they have the bandwidth or motivation to do so), then I don’t know what can be done.

Thanks for sharing. I’ll give that a try.

Thought my problems were over once the new Pitch Beats update arrived, as it had been about a week since my last crash. However, I just launched my very first H2H match in the new Songkran event and the app crashed within the first minute of gameplay.

Again, I’m running the latest iOS version on 9th generation iPad and I keep having these issues. Anecdotally, this started (again) with the arrival of the new event. Is EA doing anything to try and investigate and/or address this recurring problem? It appears that others playing on iPads have reported similar issues (not only in this thread but in others as well) and it would be nice to know that EA isn’t just ignoring us.

Songkran H2H just crashed again. More than a little annoyed since I not only get no rewards, but I lose one of my three daily tickets! C’mon EA, help a user out here. Yet again, you’re churning out all this content, but what about the quality control? Similar to the iPad instability that came with the Neon event, the Songkran update appears to have similar issues.

At this point I’m prepared just to give up on the bigger rewards of Songkran H2H (because the frequent crashes would just wash out any winnings), but can you at least reimburse me the two tickets I’ve already lost?

Our team has conducted various tests on iPad devices and has not encountered any crashing issues in any scenarios.
We are continuing to monitor the situation, however. Could you please check if you have linked your accounts to save your progress? This will allow you to safely reinstall the game.
Additionally, consider freeing up space on your device by removing any unused apps or files.
Make sure there are no other apps running in the background.
If possible, please test the game using a different Wi-Fi network and see if that resolves the issue.

You can also go through any additional steps outlined on our website. Troubleshooting EA mobile games on iPad and iPhone 

The app just crashed AGAIN in H2H play—this time in Club Challenge UCL mode. I was nearly to halftime when it suddenly just quit.

I cleared my cache after the last one (less than 24 hrs ago), so I don’t know what else I can do. My OS is the most current version available and my network is fine. It’s not like I get a “network synchronization” warning message and then lose my connection. These are all situations where the game is playing fine until it isn’t—and the app just suddenly closes.

As reported above, this issue occurred  before after the Code Neon event update, then seemed to get resolved (where I was able to play without problems for a week or so), but then suddenly cropped back up again when the new Songkran event dropped. So, although I never received any communication to indicate that a fix was a applied to the Code Neon glitch, the circumstantial evidence suggests there was, but that EA keeps pushing out new events that cause instability on iPads. Would appreciate it if someone at EA would at least acknowledge that there’s an issue and indicate if there’s any effort being made to address it (or if there’s something I haven’t tried that might remedy the problem). As it stands, I can’t play any H2H matches (regardless of mode) without expecting a mid-match crash. This renders a significant portion of the game (the bits that are normally my favorite part because you get to play other users in real matches) useless to me.

I just experienced it all over again, I was playing peacefully on iPad 9th Gen for a week and then these mini content updates came and my app is back to crashing every game. Jeez, this is getting frustrating, makes it unplayable on my device.

This is crazy how many i need to restart the game man every time it’s crashing please fc mobile solve this asap. Same I also using 9th gen iPad please solve this issue quickly thanks

I just had another crash playing with Real Sociedad in the “Following La Liga” event. This is the fifth crash in four days. Last night the Weekend Challenge match also crashed on me.  These most recent incidents mark the first time the app has closed on me in a match that wasn’t H2H against another user which makes this new instability all the more concerning—because it can apparently happen at any time and in any game mode.

As I’ve previously stated, I am completely up to date with my OS. Additionally, I’ve been clearing my cache daily. This most recent La Liga crash occurred less than 12 hours since I last cleared my cache. I currently have over 20 GB of free storage on my iPad, and I keep all other apps closed when I’m playing FC Mobile. My home network is not the issue. I regularly play FC 25 on it (which I would assume is a far more demanding game in terms of data) and I experience no problems (by which I mean ZERO—ever). So, I think I’ve ticked all of the suggested items listed except for trying a different network (because I don’t currently have access to another one that isn’t a slower, less secure public network like Starbucks). 

Where does that leave us? After originally reporting this issue at the beginning of the Code Neon event it did seem to resolve after the first week (which, if memory serves, coincided with a minor content update) only to re-emerge with the launch of the Songkran event (another content update). I don’t think this is purely coincidental. Has EA looked at what went out in those updates for clues as to what might be causing the instability on iPads?

I realize EA has not been able to replicate the reported conditions, but I wonder whether it is using accounts that mirror mine (or others) who have experienced these issues. For example, I’m a very active player (both in terms of matches/events played, but also in the transfer market). I don’t have a clue how or if this could contribute to the instability, but I would welcome someone from EA to take a look at my account (I previously provided my ID to EA_Pulsar) and provide feedback on whether this might be contributing to my issues. If, for example, I need to clear my cache twice a day in order to avoid further issues I’d grudgingly do so to avoid the frustration these crashes cause, but I (and the other users experiencing these problems) would obviously rather avoid the time and inconvenience if this is something that can be fixed by the developers.