Big problem

Dear EA Sports Support Team,

I would like to report a serious issue that happened to me during a match in FC Mobile, specifically in Exploration Camp mode.

During the match, I scored a goal in extra time against my opponent. Shortly after, the opponent scored as well, but the moment the goal happened, the game suddenly froze/stopped unexpectedly. The match became unresponsive, and the situation seemed very suspicious.

What made the issue even more concerning is that the opponent continued sending emotes during the lag/freeze while I was unable to properly continue the match. Because of this, I am unsure whether:

the opponent was using hacks or exploits,

there was a server/game issue,

or a major lag problem caused by the game itself.

I do not accept losing the match under these circumstances, especially since this does not feel fair or representative of a stable and competitive game system.

I have screenshots as proof showing the situation and the opponent sending emotes during the freeze. I kindly ask you to investigate this match and review what happened.

I hope appropriate action can be taken and that fair play is maintained for all players.

Thank you for your time and support.

Best regards,

Ahmed Atef