[Bug] Error 1000 – Can't log into main account for a month

Hello EA,

I'm writing here because for over a month now, I haven't been able to log into my main account in EA SPORTS FC Mobile. I'm constantly receiving Error 1000, and none of the recommended steps have helped. I’ve tried everything:

Reinstalling the app

Clearing cache

Switching internet connections (Wi-Fi / mobile)

Updating the app and OS

Resetting network settings

Even using a different device

Nothing worked.

But here's the most important part:

I created a new account, and it works perfectly on the same phone and connection. This confirms the issue is not on my device — the problem is with my main account.

I’ve contacted EA Help many times, submitted reports, and was told the issue was escalated. But after a month, there's still no fix, no ETA, no response on the forum, and no compensation for lost progress, events, or time.

My in-game name is ralinbu, and my User ID is 967714754077794305.

Please take this seriously. Players shouldn't lose access to their accounts and be ignored for a month.

EA, fix this. And consider giving us affected players some kind of in-game compensation.

Thank you.