Cannot receive rewards
Product: EA SPORTS FC Mobile Platform:Android What's your device's make and model? Xiaomi13 What's your device's firmware? Android 14 What is your game version? MLS activity In what game mode d...
Forum Discussion
Sss
@myopkit2 not passing the buck mate - we don't have access to your game data, so are just trying to work out what we can from what we know.
That first screen, the one that shows the daily tasks, does not lock until you have selected your reward.
Per what i mentioned earlier, the Arctic Soldier reward section does not show a tick once you have selected the prize - it is clearly a visual bug though, because i did receive the mascherano that i selected and there have been no other reports so far that i know of.
Everything that you have shown in your screen shots is consistent with what is showing in my game, including the reward screen for Arctic Soldier.
The one screen shot you have not shown is the gathering rewards screen from the "main" tab in the heroes event - can you please also drop a screen shot of that section so that we can confirm that it is not picking up that the reward has been received.
I can then send on to the team and they can investigate further.
Thanks
That first screen, the one that shows the daily tasks, does not lock until you have selected your reward.
Per what i mentioned earlier, the Arctic Soldier reward section does not show a tick once you have selected the prize - it is clearly a visual bug though, because i did receive the mascherano that i selected and there have been no other reports so far that i know of.
Everything that you have shown in your screen shots is consistent with what is showing in my game, including the reward screen for Arctic Soldier.
The one screen shot you have not shown is the gathering rewards screen from the "main" tab in the heroes event - can you please also drop a screen shot of that section so that we can confirm that it is not picking up that the reward has been received.
I can then send on to the team and they can investigate further.
Thanks
Sss
I just want a 91 mascherano as compensation, it's not that hard right
- @myopkit2 OK - so you could claim that reward on the main screen that otherwise doesn't open until an end reward item from the Artic Soldier screen has been claimed ...
As i mentioned earlier, not something that seems to have been reported by anyone else, so its likely an account specific issue and you need to contact customer service and tell them you have "rewards not received" and ask them to check your game logs to see what happened to the reward. As previously mentioned, customer service doesn’t solve my problem; I can say the service is the worst I have ever seen. They changed totally three people to talk with me; I need to explain again and again in three days. As you mentioned, he checks the daily reward recording. He checked on the 90 rudger, not the 91 one. I think the service doesn't want to be responsible for my account. As a result, I need some people's suggestions here.
- @myopkit2 I completed the quest today. Visual display is the samr as yours. I have claimed Macherano but it isn't ticked. Also I claimed the reward in the first chapter as you have. That wouldn't be possible if you haven't claimed that Mascherano.
You can try your luck with customer service for missing rewards. My experience is you won't get any help/solution. - @myopkit2 What do you mean the 90 Rudger?
Hi,
I also can not receive the Riise reward.
How do I over come this?
Also my phones screen shots are too large to attach?
thanks,
Ryan
