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p8hc6b0sl4f9's avatar
1 month ago
Solved

Coins Deducted but Player Not Received

Hello EA Team, I purchased a player (Marcelo 113 LB) from the Transfer Market in FC Mobile. My coins were deducted, but I did not receive the player. The order is stuck showing “Purchasing,” and the...
  • EA_Lanna's avatar
    1 month ago

    Hi p8hc6b0sl4f9​,

    Gotcha, our Support team can look into the missing content for you. Here's what you need to do

    1. Grab some proof of purchase (PoP)  - check out the heading 'iTunes and App Store' for Apple purchases.
    2. Follow these steps to open a support team for help with FC Mobile cases.

     

    They'll do their best to help you with this from there. 

    - EA_Lanna

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