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Hamidullo's avatar
Hamidullo
Rising Newcomer
2 days ago
Solved

Dear EA Team,

My account was blocked for no reason. I've been waiting for this (3 days). Please unblock my account.

  • Hi Hamidullo​,

    Our Terms of Service can take a look into this for you. Follow these steps to send in a ban appeal to them, and they'll investigate the ban:

    If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

     

    - EA_Lanna

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hi Hamidullo​,

    Our Terms of Service can take a look into this for you. Follow these steps to send in a ban appeal to them, and they'll investigate the ban:

    If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

     

    - EA_Lanna

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