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myvng7c2buja's avatar
myvng7c2buja
Newcomer
2 months ago
Solved

Did not receive Gems for Puzzles & Survival HQ level 10

android
  • EA_Pulsar's avatar
    EA_Pulsar
    2 months ago

    Hey there! Thanks for posting on the forums. For TapJoy offers, the best next step is to contact TapJoy support directly through the in-game menu — they’re the ones who can check whether your progress was tracked properly and confirm if the rewards were granted as expected.

     

fqfzkgoq2xqk's avatar
fqfzkgoq2xqk
Seasoned Newcomer
2 months ago

I upgraded my castle to level 22 but I can't claim the reward.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Please follow the steps outlined above, and reach out to TapJoy Support directly for further help.

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