Game Error Caused Loss of Diamonds – Escalation Required (FC Mobile)

Hello,

I am reporting a system-related issue in FC Mobile that caused a loss of in-game currency, and I am requesting escalation.

I did NOT make a mistake. I did NOT violate any rules.

I earned and collected Diamonds over time through normal gameplay and in-game actions. After reaching a total of 30,000 Diamonds, when my level 117 player joined, the game froze due to a technical error.

Because of this error:

My Diamonds were removed

The related actions were not completed

Nothing was restored to my account

This loss was caused by a game malfunction, not by user behavior. I have contacted support multiple times but only receive generic or dismissive replies, without a real solution.

I am requesting that this case be escalated to a senior support agent and reviewed manually.

Required resolution:

Restore the lost Diamonds, or

Provide equivalent compensation

Please do not send automated responses. This issue needs a clear and final resolution.

Thank you.