Game loading screen - "Choose Account"
Hello EA sports, I'm having a bit of an issue with my game I do not know if it's something with the app or that's going on in the game. Just today 4/13/26 I tried opening the game to play it for a li...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi hnv0trp8gey9,
Thank you for popping up that screenshot. It helps get a visual of what you're seeing on your side.
When did this start happening for you? Can you see any pending updates in the Play/App store?
- EA_Lanna
It just happened today. Playstore does not have any pending updates
- EA_Lanna
Hey hnv0trp8gey9,
Thanks for checking. I took a peek and found an existing thread on this. EA_Pulsar is gathering more information to help narrow things down. This is the information he's asked for:
- Did you recently change the Google Play account used in the Google Play Store app?
- Did you see any error message in-game before the account got stuck?
- At the “Choose account” step, are you selecting one of the accounts shown and still getting stuck? If so, which account are you selecting when trying to continue?
I'll move this convo over to that thread in the meantime so we can help keep reports on this together.
- EA_Lanna
The first two bullets points didnt happen. For the third bullet point yes. and I want to select the guest account which is 120 overall
- EA_Lanna
Copy that on bullet #1 and #2. 🙂
For the third bullet point yes. and I want to select the guest account which is 120 overall
To make sure I understand, the screen only gets stuck on a loading loop after you select 'guest account'? Or is it that the screen is stuck on the loading loop before you get a chance to select 'guest account'?
- EA_Lanna