Forum Discussion

1 year ago

getting an error while claiming rewards in captain company

am trying to claim my reward in the heroes live event "captain company" but it keeps bringing on an error saying " purchase limit exceeded, please adjust quantity before buying" yet am not buying any...

21031911

1 year ago

Product: EA SPORTS FC Mobile
Platform:Android
What's your device's make and model? Realme 9 pro plus
What's your device's firmware? Android 14
What is your game version? 22.0.03
In what game mode did the bug occur? Gameplay
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I can't collect my reward.
What time did you see the bug? (HH:MM AM/PM) 10:35 Am (05/09/2024)

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i went to collect my reward and showing purchase limit exceeded please adjust quantity before buying and can't collect my reward.

Sanyosa

Seasoned Ace

1 year ago

@21031911 Can you show a picture before the error and tell us which reward you want to claim? Maybe you didn't switch to level 2?

21031911
1 year ago
I already switch level 2 but it doesn't work. I talk about retro reward of week 2 in 1400 token 97-101 player reward.
- mendozzamagic
  Hero+
  1 year ago
  @21031911 Force close - if on Android clear device cache - restart device - try again
  
  If it is still giving you the same error then contact customer service and tell them you have an account issue