Forum Discussion

aobreud0ibev's avatar
aobreud0ibev
Traveler
5 months ago

Help me

I can't play any of the online parts of the game. I keep experiencing connection drops. I can't play single-player, counter-attack, or manager modes. I keep getting a 0x0200060F error on the screen.

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey there. It looks like you’re running into a connection issue. Please try playing on both Wi-Fi and mobile data to see if there’s any difference.

    Clear your cache data as well, and try a few additional steps from our guide, as it may also help. Mobile Troubleshooting Guide

  • aobreud0ibev's avatar
    aobreud0ibev
    Traveler
    5 months ago

    I've already tried all the options you suggested. Nothing works. It's always the same problem. At first, the problem only occurred when playing with mobile data. For the last two weeks, I've been experiencing the same issue even when playing with Wi-Fi.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Are you able to try a different network, or log in to your account on another device to test if the issue persists?