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Hi EA Support,
I need some assistance with my account. Currently, I am unable to watch any in-game advertisements.
Could you please let me know what might be causing this issue and how I can fix it?
Thank you for your help.
Hi, thanks for joining our forums. If you’re unable to watch ads in FC Mobile, this is usually caused by one of the following: Temporary lack of available ads in your region, network or Wi-Fi restrictions blocking ad services or cached app data or device settings issues
Please try the following steps and see if that helps:
- Fully close FC Mobile and restart your device
- Switch from Wi-Fi to mobile data (or try a different Wi-Fi network)
- Clear the FC Mobile app cache
- Make sure your device date/time settings are automatic
- Disable VPNs, ad blockers, Private DNS, or restrictive Wi-Fi security settings
- Update FC Mobile to the latest version
- Reinstall the game if the issue continues (only if you use a linked account)
