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iatdgnvktcq1's avatar
iatdgnvktcq1
Newcomer
11 days ago

How to log in to an account that suddenly disappeared?

i cant log to my account

 

6 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hey iatdgnvktcq1​,

    What do you mean exactly that your account has suddenly disappeared? Did you lose your guest account progress, or is it an issue with an account that you've linked?

  • muhammadfathanib's avatar
    muhammadfathanib
    Seasoned Newcomer
    10 days ago

    What I mean is I couldn't log in to my FC account, then I deleted FC and downloaded it again and suddenly I logged in to my old account, and i cant log in to my main account

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hey muhammadfathanib​,

    Are you sure that you've logged in to the correct linked account? Assuming you're the same poster as iatdgnvktcq1​, you've just shown that you have multiple EA accounts. Could you try one of those?

  • muhammadfathanib's avatar
    muhammadfathanib
    Seasoned Newcomer
    10 days ago

    So, I've tried logging in using my EA account, and what appears is my old account, then I tried using Facebook, the result is the same, then I also tried playing games, yes, still nothing

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    10 days ago

    muhammadfathanib​,

    If you had your old account linked, then my guess is still that you're not logging in with the right linked account.

    Do you still have the User ID of your missing account? If so, you can reach out to our live support team and they can take a look at restoring your missing progress for you.

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