Forum Discussion

Newcomer

2 days ago

Solved

I am sorry

Hello EA Support, I hope you are doing well. My FC Mobile account has recently been suspended, and I am seeing the message “Suspended Account [0x00102710] – banned for hours” without showing the ac...

android

EA_Lanna
2 days ago
Hi 4w8mh3jvik7a,

I'm sorry about this. I'm not sure why the ban is still in place, and I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.

Our Terms of Service team can. There are certain steps for mobile players to send in an appeal. Could you double-check if these were the steps you followed to send in your ban appeal case?

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

2 days ago

Hi 4w8mh3jvik7a,

I'm sorry about this. I'm not sure why the ban is still in place, and I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.

Our Terms of Service team can. There are certain steps for mobile players to send in an appeal. Could you double-check if these were the steps you followed to send in your ban appeal case?

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.