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Barrskiee04's avatar
Barrskiee04
Newcomer
3 months ago
Solved

I didnt receive the cleansheet streak

I purchased a streak cleansheet for 35,000 IDR (around $2). Even though the payment was successful and my balance has been deducted, the streak is still not unlocked.

 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there, and thanks for joining our forums. I’d recommend starting with this guide on our forum, which includes steps to follow in this situation: 

    Missing or Failed Purchases