Hey b9t6sazxwqxi,
Great, you've done the right thing to have your ban checked out. The appeal doesn't come through to us on the forums. It goes through to our Terms of Service team. They aim to get back within 10 days, where possibl,e from what they shared in this guide:
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
- EA_Lanna