I hope that FIFA will fix the problem. I am very, very lucky
I ask FIFA Mobile to fix the problem in my account. My luck is very bad. I hate the game because of it.
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EA_MakoCommunity Manager
Hey 629xbt364v3c,
Sorry to hear your luck hasn't been the best in-game lately.
To clarify, there are no individual account settings that modify or affect your luck. You can take a look at the pack probability for FC Mobile in-game, which is the same for all accounts.
Feel free to check out this page for a bit more information on pack probability specifically, hopefully that turns around for you soon and you get some good pulls!