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benjprice19's avatar
benjprice19
Seasoned Newcomer
5 days ago

Log in failed

Hello, there is something strange happening, from Monday to Thursday  (or sometimes wedneday) it logs in correctly and everything normal, but on Weekends it always says “login failed”, and it doesn’t let me play . My username in fc mobile: Benji19 

crashing
freezing
ios

2 Replies

  • benjprice19's avatar
    benjprice19
    Seasoned Newcomer
    9 hours ago

    Im on ios and i play in ipad, i have have fully closed cant reinstall because i dont know how to link my account to save my progress and i dont have any more wifi. Isnt there something you can do? Thank you 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hi benjprice19​. Since your account works during weekdays but mainly fails on weekends, this is most likely related to higher local network traffic or a network connection issue rather than the account itself. Servers usually have much heavier traffic on weekends.

    A few things you can try and see if this will improve things for you:

    • Switch between Wi-Fi and mobile data
    • Restart your router
    • Disable any VPN or custom DNS apps
    • Try logging in from another network
    • Fully closing FC Mobile
    • Clearing the cache (if you're on Android)
    • Logging out and back into Google Play Games or Apple Game Centre
    • Reinstalling the game, but only if your account was linked to save your progress 

    Testing another device may also help confirm the cause of the issue. 

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