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x1h7mpkyfo4m's avatar
x1h7mpkyfo4m
Seasoned Newcomer
3 days ago

Log in problem

I am writing to report a login issue on my Samsung A36. I have two accounts: one through Google Play and another through Facebook. Initially, the screen would freeze and glitch whenever I tried to select the Facebook option. To try and fix this, I reinstalled the game. However, now I am no longer presented with the usual account selection options at all, and it only allows me to 'Play as Guest'.

​I want to connect to my Facebook account without losing my existing progress. Please help me resolve this and restore my ability to log in with Facebook.

android
crashing
freezing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hey, are you able to try logging in from another device to see if you can access your account with your Facebook profile? Could you also try signing out of the Facebook app and then signing back in before trying again?

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