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3epy5wshg3zp's avatar
3epy5wshg3zp
Traveler
2 months ago
Solved

Missing Content: Star Pass Purchase Not Delivered

Hello, I purchased the Star Pass for $9.99 on March 26, 2026, through the App Store, but the content has not been credited to my account. My in-game Star Pass status still shows as "Purchase" (locked).

 

I have attached the official Apple receipt and screenshots of my in-game shop as proof. Please credit the Star Pass to my account.
 My uid 

User id removed for safety reasons. 

ios
  • EA_Pulsar's avatar
    EA_Pulsar
    2 months ago

    Thanks for all the details. If your purchase was still not processed, please contact the Customer Support team through the in-game Customer Service option in Settings. 

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Thanks for reporting this issue. We cannot check your transaction details directly, but could you share some additional information that would help us look into this? 

    • your region/country
    • your device model
    • your OS version
    • whether your device is set to English or another language

    You can follow this info guide for additional steps: 

    Missing or Failed Purchases

  • 3epy5wshg3zp's avatar
    3epy5wshg3zp
    Traveler
    2 months ago

    Hello,

    Thank you for the response. Here is the requested information regarding my missing Star Pass purchase:

    • Region/Country: Georgia
    • Device model: iPhone 13 Pro Max
    • OS version: iOS 26.4
    • Device language: Russian
    • Purchase details: Star Pass for $9.99 (Order ID: MMWHKVB4WX). The transaction was completed via the App Store, but the content has not been credited to my account.
  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Thanks for all the details. If your purchase was still not processed, please contact the Customer Support team through the in-game Customer Service option in Settings. 

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