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wlntfhhot95y's avatar
wlntfhhot95y
Newcomer
3 months ago
Solved

Missing Content

When I bought 2000 fc points with the payment app, when the payment started, the notification on fc mobile said the payment failed, but the payment app said it was successful.

  • Hi wlntfhhot95y​

    If you can see that the purchase went through in the Google Play / App Store, could you grab proof of purchase, please? There are steps in this guide for iTunes and App Store purcahses or Google Play purchases, depending on which one applies to you:

     

    Once you grab the proof of purchase, fill out a help ticket to reach our support team using these steps:

     

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi wlntfhhot95y​

    If you can see that the purchase went through in the Google Play / App Store, could you grab proof of purchase, please? There are steps in this guide for iTunes and App Store purcahses or Google Play purchases, depending on which one applies to you:

     

    Once you grab the proof of purchase, fill out a help ticket to reach our support team using these steps:

     

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