Forum Discussion

8315510502060195

Rising Newcomer

11 days ago

Solved

Missing rewards / Missing items

Hello EA Support, I completed a Tapjoy offer in FIFA Mobile (Jelly Cube Run 2048). Tapjoy confirmed that my install was attributed correctly and that my eligibility was updated. However, the...

android

EA_Lanna
11 days ago
Hi 8315510502060195,

Tapjoy is a 3rd party site. We don't manage that website or offer support for it, but Tapjoy has posted this article that may help:

👉 I completed an offer, but didn't get my rewards!

If their guide doesn't help, try contacting Tapjoy support directly. There is a big purple 'Contact Us' button at the end of that page that will help you start a support ticket with them.

- EA_Lanna

EA_Lanna

Community Manager

11 days ago

Hi 8315510502060195,

Tapjoy is a 3rd party site. We don't manage that website or offer support for it, but Tapjoy has posted this article that may help:

👉 I completed an offer, but didn't get my rewards!

If their guide doesn't help, try contacting Tapjoy support directly. There is a big purple 'Contact Us' button at the end of that page that will help you start a support ticket with them.

- EA_Lanna