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8315510502060195's avatar
8315510502060195
Newcomer
5 months ago
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Missing rewards / Missing items

Hello EA Support,   I completed a Tapjoy offer in FIFA Mobile (Jelly Cube Run 2048). Tapjoy confirmed that my install was attributed correctly and that my eligibility was updated.   However, the...
android
  • EA_Lanna's avatar
    EA_Lanna
    5 months ago

    Hi 8315510502060195​, 

    Tapjoy is a 3rd party site. We don't manage that website or offer support for it, but Tapjoy has posted this article that may help:

    👉 I completed an offer, but didn't get my rewards!

    If their guide doesn't help, try contacting Tapjoy support directly. There is a big purple 'Contact Us' button at the end of that page that will help you start a support ticket with them. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 months ago

Hi 8315510502060195​, 

Tapjoy is a 3rd party site. We don't manage that website or offer support for it, but Tapjoy has posted this article that may help:

👉 I completed an offer, but didn't get my rewards!

If their guide doesn't help, try contacting Tapjoy support directly. There is a big purple 'Contact Us' button at the end of that page that will help you start a support ticket with them. 

- EA_Lanna

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