Forum Discussion
2 Replies
- EA_Lanna16 hours ago
Community Manager
Hey 138ledri, just wanted to swing by and see how things are going! Were you able to get in touch with our support team to have this looked into?
- EA_Lanna
- EA_Lanna6 days ago
Community Manager
Hi 138ledri,
This can sometimes happen when your account is registered as underage. If you're not a minor, then there may be a mix-up with the date of birth entered. Our support team can help you age up the account if you contact them directly with your User ID and proof of age. Use the steps in the video below to contact them/
- EA_Lanna