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uav4tdim5g05's avatar
uav4tdim5g05
Newcomer
8 hours ago
Solved

My account has been blocked

My account has been banned since yesterday and I don't know why. I logged into the game and got a backup. I participated in the free event, and then my account was banned. I don't know why. I kindly request that you unblock me. 

  • Hi uav4tdim5g05​

    Our Terms of Service team could take a look into this for you . To reach them, you'll need to send in a ban appeal using the steps below:

     

    If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

     

    - EA_Lanna

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi uav4tdim5g05​

    Our Terms of Service team could take a look into this for you . To reach them, you'll need to send in a ban appeal using the steps below:

     

    If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

     

    - EA_Lanna

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