Forum Discussion

Raulbarosanu's avatar
Raulbarosanu
New Novice
1 day ago

My store is blank

Hello EA Support,

 

My FC Mobile Store has not been working for more than two weeks. Every time I open the Store, I only see a blank screen and no offers or packs are displayed.

 

I have already tried restarting the game, restarting my phone, clearing the cache, updating the game, and using different internet connections, but nothing has fixed the issue.

 

This problem seems to affect only my account.

 

Account details:

Username: fcsb

Level: 90

Team OVR: 122

 

I have attached screenshots of the issue. Please investigate my account and help me restore access to the Store as soon as possible.

 

Thank you.

 

Best regards,

fcsb

android
crashing

4 Replies

  • Raulbarosanu's avatar
    Raulbarosanu
    New Novice
    8 hours ago

    Hello, I was finally able to upload screenshots of the issue. As I mentioned before, my in-game Store has not been working for over two weeks. Please check my account and investigate the problem. My account name is "fcsb". I have already tried all the troubleshooting steps suggested, but the issue still persists. I would appreciate your help in resolving this as soon as possible. Thank you!

  • Raulbarosanu's avatar
    Raulbarosanu
    New Novice
    21 hours ago

    Hello, I have tried all the suggested solutions, but the problem still persists. I am unable to upload images, and my in-game Store has not been working for more than two weeks. My account name is fcsb. My team has an overall rating of 122 and a level of 90. Please check my account and help me resolve this issue. Thank you!

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there. It looks like the screenshot was not included with your post. Could you please upload it again?

    Also, were both accounts created in the same country or region? Have you changed the region settings on either account or on your device recently?

    Could you also test the affected account on another device and let us know whether the Store is still blank there?

    Thanks!

  • Raulbarosanu's avatar
    Raulbarosanu
    New Novice
    2 days ago

    Hello,

    I have a problem with the Shop in FC Mobile.

    For about two weeks, the Shop only shows a black screen on my account. All other game modes work normally, and I can play without any issues.

    I have tested another account on the same phone, and the Shop works perfectly there. This means the problem only affects my account.

    My account is linked to Facebook, and I am a free-to-play player.

    Could you please check my account and help me resolve this issue?

    Thank you.

    My account is fcsb,an ovr 122,Lehel 90

Recent Discussions