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shovv4pf7sdo's avatar
shovv4pf7sdo
Newcomer
1 day ago

Recurring Mid-Match Connection Drops

Game uid - removed

 

I am experiencing a severe connection/reconnecting issue in H2H matches. During every single match, without exception, the game suddenly shows extremely high ping (often around 999 ms) and displays “Reconnecting…”. At this point, my controls become unresponsive, the game switches to automatic control, and I cannot properly control my players. After around 10–13 seconds, the connection recovers and the match continues, but the issue happens at least twice in every match and can happen more times. This occurs 100% of the time in every H2H match. This problem did not happen previously and started suddenly. I use mobile data, and I have also tested another mobile hotspot, but the issue still occurred. My normal network latency when the game was working properly was around 49–59 ms. Please investigate whether there is a server, routing, packet-loss, or game-client issue causing this recurring H2H disconnection problem.

CM: Edited thread title to provide additional context. 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hi there. Those sudden spikes and reconnecting pauses could indicate packet loss or cellular routing drops.
    Are you able to test playing a few H2H matches over a reliable Wi-Fi connection to see if the issue persists?

    If you need to stay on mobile data, could you also try toggling between 4G/LTE and 5G in your device's network settings?  Let us know how testing those connections goes!