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25brsxnc1rrp's avatar
25brsxnc1rrp
Rising Newcomer
4 months ago

Payment error

Hello EA Support,

 

I am unable to make in-game purchases in FC Mobile.  

I am logged in with the correct Google Play account, and my payment method is active.  

 

Support Message: 20005 | cZG1IjT1Rim0lfvp6WhKjQ  

 

Please help me unlock in-game purchases.  

 

Thank you!

android
crashing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there. Thanks for reaching out. Could you please share the exact error message you’re seeing when you try to make a purchase? If possible, feel free to add a screenshot to your post. It will help us understand what’s happening.

    Also, have you tried making the purchase through the FC Mobile webstore instead?

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