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nizaigoujiaoshe's avatar
nizaigoujiaoshe
Rising Newcomer
8 days ago
Solved

Please check my appeal请检查我的请

Hi EA, I submitted a complaint on August 31st. Why hasn't it been resolved yet? My game account has been frozen. Please give me a reasonable explanation! [CM Edited-Removed an image containing the ...
freezing
ios
  • EA_Salmon's avatar
    EA_Salmon
    8 days ago

    Hi nizaigoujiaoshe​,

    Sorry to hear you’re still waiting for an update on your appeal.

    Since you submitted it on August 31, please allow some more time for the case to be reviewed. You can also check My Cases on EA Help for any updates to the status.

    Unfortunately, we’re not able to review individual appeals or check account-specific case details through the forums.

    If you don’t receive an update after some time, you’re welcome to come back and let us know.

    Thanks for your patience.

EA_Salmon's avatar
EA_Salmon
Icon for Community Manager rankCommunity Manager
8 days ago

Hi nizaigoujiaoshe​,

Sorry to hear you’re still waiting for an update on your appeal.

Since you submitted it on August 31, please allow some more time for the case to be reviewed. You can also check My Cases on EA Help for any updates to the status.

Unfortunately, we’re not able to review individual appeals or check account-specific case details through the forums.

If you don’t receive an update after some time, you’re welcome to come back and let us know.

Thanks for your patience.

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