Product: EA SPORTS FC MobilePlatform:Android PhoneWhat's your device's make and model? Redmi note 9 proWhat's your device's firmware? I dont knowWhat is your game version? I dont knowIn what game mode did the bug occur? StoreHow often does the bug occur? Every time (100%)What happens when the bug occurs? I bought the Star Pass, but I haven't received the rewards yet. Any ideas?What time did you see the bug? (HH:MM AM/PM) Now I bought the Star Pass, but I haven't received the rewards yet. Any ideas?

@EA_Solaire I've tried everything, including in-game chat. No one is helping; everyone is just deflecting responsibility and ignoring my problem.Here are the facts: I paid for something I didn't receive, so I've been ripped off. And now I have to chase my money for days.I've submitted all the data, screenshots, and information, but nothing has happened since then.EA support is terrible, no matter what anyone says.The problem is, you can't even guarantee that if I buy it again, I won't have the same issue. So why should I trust you?

@fuzzballerko You have claimed all free rewards in star pass. If you want the ones from the top row you need to buy premium pass.UCL rewards is probably again wrongly implemented. I think there is no reward to claim after completing because nobody has an option to claim anything. @mendozzamagic any info about UCL?

Hello @Kosaraska1994 While we're not able to look into missing content like this over the forums, the live support team can review your transaction and account details to see what's going on. Please reach out to live support for further assistance on this by submitting a help request here: https://go.ea.com/HowToEAHelp

Dear EA,I purchased starpass from you today. You mentioned that it could take up to 24 hours between the purchase and the credit. My question is, if the purchase is credited tomorrow, will I still receive today's rewards? Because the starpass expires today, and I would feel somewhat cheated by this situation.Furthermore, it's quite frustrating that nobody seems to care about what's happening. I'm paying for something I don't receive, and I don't even get proper information about the situation. I have to talk to a chatbot that can't provide any help. It's a complete joke.I genuinely don't understand why, if you know about the error, you don't fix it. Why should I spend hours trying to get what I paid for or get a refund? Please resolve this as soon as possible, as you're on the verge of losing me as a customer. If you cared, you would have already resolved it.Have a nice evening!

Purchased Star Pass and did not receive rewards

9 Replies

EA_Solaire
Community Manager
2 years ago
Hello @Kosaraska1994

While we're not able to look into missing content like this over the forums, the live support team can review your transaction and account details to see what's going on.

Please reach out to live support for further assistance on this by submitting a help request here: https://go.ea.com/HowToEAHelp
Kosaraska1994
2 years ago

Dear EA,
I purchased starpass from you today. You mentioned that it could take up to 24 hours between the purchase and the credit. My question is, if the purchase is credited tomorrow, will I still receive today's rewards? Because the starpass expires today, and I would feel somewhat cheated by this situation.
Furthermore, it's quite frustrating that nobody seems to care about what's happening. I'm paying for something I don't receive, and I don't even get proper information about the situation. I have to talk to a chatbot that can't provide any help. It's a complete joke.
I genuinely don't understand why, if you know about the error, you don't fix it. Why should I spend hours trying to get what I paid for or get a refund? Please resolve this as soon as possible, as you're on the verge of losing me as a customer. If you cared, you would have already resolved it.
Have a nice evening!
Kosaraska1994
2 years ago
@EA_Solaire I've tried everything, including in-game chat. No one is helping; everyone is just deflecting responsibility and ignoring my problem.

Here are the facts: I paid for something I didn't receive, so I've been ripped off. And now I have to chase my money for days.

I've submitted all the data, screenshots, and information, but nothing has happened since then.

EA support is terrible, no matter what anyone says.

The problem is, you can't even guarantee that if I buy it again, I won't have the same issue. So why should I trust you?
fuzzballerko
2 years ago
Can't claim rewards in Star Pass. Also, I can't claim daily reward in UCL daily quests (finished them all).
Sanyosa
Seasoned Ace
2 years ago
@fuzzballerko You have claimed all free rewards in star pass. If you want the ones from the top row you need to buy premium pass.
UCL rewards is probably again wrongly implemented. I think there is no reward to claim after completing because nobody has an option to claim anything. @mendozzamagic any info about UCL?
Sanyosa
Seasoned Ace
2 years ago
@Kosaraska1994 Are you sure you bought that pass? I think there was no option to buy that pass. Maybe you bought Conmebol pass?
fuzzballerko
2 years ago
Thank you
Tobigi77
2 years ago
Kupiłem pokazuje że jestem jego właścicielem
mendozzamagic
Hero+
2 years ago
@Tobigi77 Can you post a screenshot of the issue you are facing

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Purchased Star Pass and did not receive rewards

9 Replies

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