Forum Discussion

pj8v1a7a3nae's avatar
pj8v1a7a3nae
Newcomer
6 days ago
Solved

Purchased Star Pass is still being processed after 2+ days

Hello EA, I purchased the Star Pass in EA SPORTS FC Mobile through Google Play more than 2 days ago. The payment was successful and Google Play charged me, but I still have not received the Star Pas...
android
  • EA_Pulsar's avatar
    EA_Pulsar
    5 days ago

    Hi there,

    Please try the troubleshooting steps provided in this guide: 

    Missing or Failed Purchases

    If the purchase is still processing after completing the steps, contact the support team through the In-Game Support tab. They can review the transaction and your account details.

    Thanks.

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
5 days ago

Hi there,

Please try the troubleshooting steps provided in this guide: 

Missing or Failed Purchases

If the purchase is still processing after completing the steps, contact the support team through the In-Game Support tab. They can review the transaction and your account details.

Thanks.

Recent Discussions