Re: Game froze at the start of matches.

Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? Realme GT 2
What's your device's firmware? Android 13
What is your game version? 20.0.03
In what game mode did the bug occur? H2H
How often does the bug occur? Every time (100%)
What happens when the bug occurs? After a game, it always freezes when I try to play head-to-head with one of my buddies. The only method to play numerous times is to exit the game and start over, which is really annoying if we want to play again. It works perfectly the first time we play, but every time we try to play for a little while longer, it freezes. Do something about this. And this happens in multiple devices. Given the Last time this happened but it always happens this way
What time did you see the bug? (HH:MM AM/PM) 02:37 PM IST

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After a game, it always freezes when I try to play head-to-head with one of my buddies. The only method to play numerous times is to exit the game and start over, which is really annoying if we want to play again. 

Hey Everyone, 

Depending on your device would it be possible to go through our troubleshooting guides:

Mobile (Android)

Troubleshooting EA mobile games on Android devices 

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

Cheers,

Head to head match while playing the game
Whenever I want or give the finishing shoot
That's when the game hangs and immediately gets kicked out of the game on mobile home

my email address :[edit: email address removed]

my username :Hridiy

When I shoot the ball in any mode in the game, the screen stops, as in the picture, but the game continues to play ، I got this error in the VSA attack and vs computer , I tried clearing and re-downloading the game and clearing the cache and nothing changed , Knowing that the problem has been in the game since yesterday. What can I do to solve this problem ?

Hi @jp3hlv5z6fzn 

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

Mobile (Android)

Troubleshooting EA mobile games on Android devices 

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If this continues would you be able to share the following information in a Private Message?

Player ID:

Device (make/model):

Are you getting an error message?

When did this start happening?

Do you have any pending updates?

Cheers,

Same problem here. The game frozen when i try to press "shoot" or take the free kick. Some players are also posted this issue in "Report Bugs". 

Still frozen after clear cache / reinstall the game / restart my phone. Sometimes, the apps will shut down immediately. Those typical suggestion above is useless.

So, I think it can only be fixed by an update from EA. It only happens in these few days.

Same problem here. But not only H2H game. It happens even vs computer or skill match. 

@EA_Illium  So another pvp h2h challenge and the freeze happens on the final match. Any info from EA are you working on this issue? DM if you need UID

I have the same problem 

Player ID: 763705899484233728

Device (make/model): Vestel Venus / Z20

Are you getting an error message? No 

When did this start happening? last a few days ago 

Do you have any pending updates? No 

Are EA fixed the problem in your accounts guys ?

In my account NO ...

No. 

Still 0 help from you guys? It has been over a month already and you guys can't even fix this stupid problem? In the mean time, new bugs arrises. Ah maybe because it doesn't bring you guys any money, then why bother fixing it, right? Typical EA.

[Asking for Information]

Hey Everyone, 

Thanks for letting us know what you are running into with FC Mobile, If you have not yet please let us know the following in a Private Message?

• Player ID:
• Device (make/model):
• Are you playing on Cell Data or Wifi?
• Have you tried another device?
• Do you get any error messages?
• Do you have any pending updates?

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers, 

Me too

• Player ID: 376378705473814528
• Device (make/model): iphone 13
• Are you playing on Cell Data or Wifi? Cell because it’s faster
• Have you tried another device? No
• Do you get any error messages? Frozen screen last forever so no error messages
• Do you have any pending updates? No. My phone have latest iOS 17 updated

My error usually occuree after i click play on H2H. Screen goes dark and not showing the matching opponent page. Suddenly screen goes dim while showing player entering the field. Then suddenly it becomes bright and become frozen at kick off. This freeze last forever. 

it happens for my every second h2h match. Need to restart game every time i want to play a match if i want to guarantee it works. 

I’ve even deleted 1/3 of the apps in my phone and do all the troubleshooting and still not working. Many people faced this so surely its from the EA side.
 

i’ve spent hundreds of dollars on your fifa point and now it’s unplayable. I might try to find a way if i can get back my money spent on broken game.