Re: Suspended for no reason [0x00002710]

Hi 11t7q7dat2b5​,

Our Terms of Service can take a look into this for you. Follow these steps to send in a ban appeal to them, and they'll investigate the ban:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

• Open the webform. 
• Fill out the form with as much detail as possible.
• Select Submit.
• Then select Email us.

 

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

My account was suspended, but I believe this is a mistake as I follow all Fair Play rules. Please review my account activity and lift the suspension. Thank you."

Hi 13zoxsl128uj​, 

We can't investigate ban appeals through the EA forums. Our Terms of Service team assists players with bans and suspensions. They can investigate this for you if you send in a ban appeal. Please follow the steps I shared above in the pinned post at the top of this thread.

- EA_Lanna